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New To Kailo? Follow The Steps Below To "Activate" Your Kailo Pain Patch

When you receive your Kailo, Flex or Element pain relief patch, make sure not to skip any steps for the best results. While the videos feature the Kailo Kit, the instructions are also applicable to the Flex. * An email with instructions will also be sent after you receive your patch.

STEP 1: Placement Is Everything

Proper placement of your Kailo, Element, or Flex pain patch is essential for effective relief. Watch the video to learn the correct way to apply your new patch.

Click the video below to play

BONUS TIP: Use A Nerve Path Chart

Use our nerve pathway chart to pinpoint your pain and place your Kailo or Flex pain patch effectively: Click Here To View.

STEP 2: Applying The Adhesive

Applying the adhesive can be tricky. Watch this quick video for the easiest method, which also works for the Flex pain patch. *Tip: Apply the adhesive after finding the best placement. Order More Adhesives. Please Note: Extra Strength adhesives last longer but may pull hair. Check below to find the best option for you.

Click the video below to play

BONUS TIP: When To Apply The Adhesive

Apply the original adhesive after finding the best placement, or apply, rinse and re-apply to reactivate the adhesives stickiness. *Note: Cannot reposition if using the Extra Strength Adhesive.

STEP 3: What To Do If You Don't Feel Relief

#1 – Check The Placement Library: For specific pain, tap here to explore our Placement Library and learn where to apply your patch.

#2 – Try This: Place the patch on your desired area and wait 5-10 minutes before adjusting. Try new spots for 5-10 minutes each. If relief occurs, keep it there for a day before moving.

#3 – Talk To A Placement Specialist: If your pain isn’t in our library or you’re struggling to find a spot, tap here to book a Zoom call with our concierge team for help.

Click the video below to play

ADHESIVE GUIDE: Find The Best Adhesive For You

Flex Adhesive: For the Flex Patch. It is sensitive and reusable.

Alternatives include:

  • Cohesive Bandage Wrap – Attaches to itself, not to skin. Wrap your patch to any body part.
Order Adhesives

Kailo Original Adhesive: For the Kailo and Element patches. It is sensitive on the skin reusable.

Alternatives include:

  • Kailo Extra Strength Adhesive – A one-use adhesive that sticks so strong it should last days and days.
  • Kailo KT Tape – Like really sticky bandaids. Attach one end to the skin, the other to the patch.
  • Cohesive Bandage Wrap – Attaches to itself, not to skin. Wrap your patch to any body part.
Order Adhesives

Kailo Extra Strength Adhesive: For the Kailo and Element patches. It is a one-use aggressive adhesives designed to be worn once for days and days.

Alternatives include:

  • Flex Adhesive – For the Flex patch. Sensitive and reusable.
  • Kailo Original Adhesive – For the Kailo and Element patches. Sensitive and reusable.
  • Kailo Extra Strength Adhesive – A one-use adhesive that sticks so strong it should last days and days.
  • Cohesive Bandage Wrap – Attaches to itself, not to skin. Wrap your patch to any body part.
Order Adhesives
Kailo KT Tape. This adhesive can be used with any of our patches. Similar to bandaids, these are strips of adhesive that can attach to both your skin and to the patch.
Order KT Tape
Cohesive Bandage Wrap: It is designed to attach only to itself so you can wrap any of our patches to any part of your body.
Order Bandage

SUBSCRIBE & SAVE ON ADHESIVES

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RETURN POLICY

TRUST KAILO

Returns

We hope you will be happy with your purchase. If for any reason you are not satisfied, we hope to make it right. Please review our return policy below, select a preferred method of contact and we’ll do our very best to accommodate your return.

Reducing pain is your first priority and it is also ours. We have designed our return policy to promote that.

 

These are our return policy best practices:

  • Take all of the time offered in our return policy to allow you time to find the right placement for your patch.
  • Simply contacting us before the return policy window is over and getting started on the steps gives you access to a full return.
  • If your purchase included any “Free” patches, you must return the free patches to receive reimbursement for the paid patches.
  • We offer returns on gifted products. An order number will be required to process a return. Gift recipients are not entitled to the refund.
  • If you send products to us for a refund and you haven’t followed the return policy steps, we will not ship the products back to you.
  • We offer return shipping labels for domestic purchases of The Element Patch only. All other products must be returned at the customers’ expense.

     

RETURN POLICY STEPS

First Step: Contact our customer service team at support@gokailo.com and let them know that you’d like to return your products.

Second Step: Our customer service team member will ask you some questions about your efforts to reduce pain using our patches. Please work with us through this process because we want to give you the best opportunity possible to eliminate your pain. They will ask you:

  1. Have you seen our placement videos that give you ideas of where to place the patch for your specific pain?
    CLICK HERE TO SEE THE PLACEMENT VIDEOS
  2. Have you scheduled a 20 minute video call with our placement concierge service because sometimes it requires a demonstration to get the correct placement?
    CLICK HERE TO SEE THE CONCIERGE APPOINTMENT SCHEDULE

Third Step: Our customer service team will send you a return authorization form. If you are returning The Element patch and live in the U.S., our customer service team will also provide you a prepaid envelope to return the product.

 

Fourth Step: Mail your product(s) to the address on the return authorization form within 2 weeks from the time we email you the return authorization form. See the detail below about return policy lengths by product and what should be returned.

 

Fifth Step: Our returns team will receive your return, compare it to what you purchased, and refund you according to what you returned. Once returned products are received, refunds are issued within 3-5 business days to the credit card that was used to make the purchase.

 

 

THE FLEX PAIN PATCH

Return Policy Length: Contact Us Within 30 days
Subscriptions are not eligible for returns

 

What should be returned:

  • The Flex Pain patch
  • Do not return the packaging
  • Do not return any of the 5 free adhesives that came with the patch

 

THE KAILO PAIN PATCH

Return Policy Length: Contact Us Within 90 days
Subscriptions are not eligible for returns

 

What should be returned:

    • The Kailo Pain patch
    • Do not return the packaging
    • Do not return any of the 3 free adhesives that came with the patch
    • Do not return the felt protective pocket

 

KAILO ADHESIVE 10-PACKS

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

 

EXTRA STRENGTH ADHESIVE 10-PACKS

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

 

FLEX ADHESIVE 5-PACKS

Return Policy Length: Contact Us Within 30 Days
Subscriptions are not eligible for returns

 

What should be returned:

  • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

 

KT-TAPE ADHESIVES

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • Any package of KT-tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

 

KAILO COHESIVE BANDAGE

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • Any package of Kailo Cohesive tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

 

THE KAILO ARMBAND

Return/Exchange Policy Length: Contact Us Within 30 days

 

What should be returned:

  • The Kailo Armband
  • Do not return the packaging
  • We offer one size exchange for the Armband if needed

 

NEED ASSISTANCE?

Please email us at the link below and include your name and order number for questions about a previous purchase.

support@gokailo.com

GET IN TOUCH

Kailo is far more than just a business for us. If you need to reach us for any reason, please email support@gokailo.com. A live agent can answer questions about our company, our products, placement help for your specific pain, and order-and-return information.