Your relief from pain is our goal.
Schedule a free 20 minute video call to get the most relief from your patches.
That’s a weird question. We have customers who are so surprised with the patch that they still say, “I can’t believe this is working.” We also have customers that didn’t find relief with the patch. For them, it is too good to be true. But, at least they were able to get their money back. Sadly, pain is complex and there isn’t one thing that works for everyone.
The Flex patch is made of the following things
The Kailo patch is made of the following things
The Element patch is made of the following things
Everything that is in the patches is considered inert and will not interact chemically with the body. The patch only interacts electrically with the body.
The Kailo Technology is made up of elements that are used in electronic applications. Some of them include copper, silver, and silicon. In our patches, microscopic particles of those elements are arranged in a special, patented way that is efficient at absorbing electrical energy. That act of absorption is what makes the patch work. This is the reason you may feel a warming sensation when the patch is in the right place on your body.
Our nervous system acts and reacts by sending signals to and from different parts of the body. When you feel pain for any reason, it is because of the messages being sent along the nervous system. When those messages are created and sent, energy is produced and causes electrical reactions. The signals of your nervous system can be influenced by chemicals (like drugs) and by electric fields (like magnets or TENS units). The Kailo technology was initially created to work as an antenna and was accidentally discovered to help reduce the sensation of pain. Because of this, we theorize that the Kailo technology influences the nervous system with electric fields. When people who wear our patches feel a reduction in pain, it is because they have discovered a location on their body where the patch is influencing the electrical reactions that are causing the sensation of pain.
Yes. They’re made to use over and over again.
The patch can only work if it is able to influence the nerve that is transmitting the pain signal. The nerve pathways in your body are small and some of them are deep within your body tissues. It is sometimes difficult to get the patch close to the right nerve. Correct placement helps increase the chances of influencing the right nerve.
When you discover great placement for the patch on your body, your pain will be reduced. Sometimes you may be fortunate enough that your pain is eliminated altogether, sometimes only a portion of your pain will be reduced, and sadly, sometimes you’ll be unable to find a placement that reduces your pain at all.
No chemicals enter your body when you wear the patches. Very small magnetic fields will enter your body when the patch is working.
Your body will not absorb anything from the patches. No chemicals move from the patch into or onto your body.
A very small number of users (as low as 2 in 10,000) have reported minor nausea and light-headedness while using the patches
Many users of the patch can feel a slight tingling at the location of the patch or can feel the patch warm up very slightly when wearing it
You can wear multiple patches at once. Many customers wear a patch for each source of pain. We recommend starting with one patch and adding more if you find that it helps.
The patches can be worn all day every day as long as your skin isn’t negatively affected by limited access to the air. We recommend removing the patch for a period of time each day to allow the skin to breath. Some skin becomes sensitive over time to the adhesives used to attach the patches to the skin. Be cautious if you notice this happening and try alternative medical tapes that you can find at your pharmacy or drug-store.
The patches do not contain or transfer any drugs or chemicals into the body and we don't anticipate that there will be any interactions with medications. However, it is important to talk with your healthcare provider if you have questions about any possible interactions with medications or other therapies.
Many pain relieving medications influence the chemical signals in the nervous system that help transmit pain signals. If your nervous system is already chemically numbed by medication, it may be more difficult to feel the effects of the patches on your pain.
Some users are able to eliminate their pain entirely. This can be due to a few factors like good patch placement or low severity of the underlying issue causing the pain. Some users are only able to eliminate a fraction of their pain. If you have used the patch to help eliminate some of your pain but would like to see if it can do better, continue experimenting with patch placement or add additional patches.
We recommend that if there is any question about whether you are sensitive to small electrical or magnetic fields you should ask your doctor if you should use the patches. We recommend that people who wear pacemakers and people who are pregnant should not wear the patches. We also have lower success rates with people who are significantly overweight. The patches need to be located as near as possible to the nerves they are influencing.
We do not list specific ailments that the patches help because we have not completed clinical trials on the patches and their use for specific ailments. We have not been approved by the FDA to claim the patches can help with specific conditions. We encourage people interested in using the patch to consult the user reviews of our product. Sometimes, in the reviews, users identify specific ailments that have been positively influenced by the patch. We also encourage you to consider our return policy and placement assistance programs to feel comfortable that you can try the patch for your specific ailment with our help at very low financial risk.
Yes. We have customers who have cancer who use the patches for pain relief. However, we have no studies related to how patches interact during any types of irradiative treatments. Remove the patches if you are undergoing chemotherapy or radiation therapy.
No. Remove the patches if you have an MRI or CT scan.
There’s only one way to find out. Buy a patch and try it. But, let me first give you a few statistics that might help your confidence.
Our patches are reusable and last a long time. They only cost pennies per day to use.
Here are the best ways to get the best pricing on our products:
Option 1: Become a VIP member and use points to reduce the price of your purchase.
Option 2: Subscribe and save. A subscription to The Flex can be canceled after two purchases and lets you buy two Flex patches for 50% off.
Option 3: Buy the longest lasting patch that you can afford so that your per/day usage costs are less.
Option 4: We offer sales every once in a while. People who give us their email addresses get notified of sales.
The Flex is designed to only last 1 month while The Kailo is designed to last 1 year. Sturdier construction costs more.
The Kailo is built to last 1 year. This requires more expensive materials and processes.
The Element was built to last a lifetime. So, it requires more materials and more complicated manufacturing techniques to allow you to use it for your whole life.
If the patch is placed correctly, it begins to work within seconds. If you have not felt an immediate reduction in pain, or one or more of the following things, then continue to relocate the patch every minute or so until you do. When you feel these indicators, the pain reducing effects have already begun: warming of the patch, warming of the skin next to the patch, a tingling or chill feeling, a brief light-headedness, or an obvious reduction in pain.
No. Feel free to use any type of adhesive tape that you like. Be cautious in what you choose because The Flex is not as robust as The Kailo or The Element and may tear if it is attached with an adhesive that is too strong.
If you are able to care for the patch so that the slurry pattern does not get discolored or fall apart, you will be able to extend the life of the patch. Some people make the Flex last for several months. Some have used the Kailo for multiple years.
If the golden segments on the surface of the patches begin to change color, deteriorate, or fall off the patch, you should replace it. If the layers of The Element patch disconnect from each other, you should replace the patch.
Yes. Be cautious when you do get the patches wet because the adhesives do not work as well in wet conditions as they do in dry conditions.
Yes. Be cautious when you get the patches wet because the adhesives do not work as well in wet conditions as they do in dry conditions.
Discovering exactly how the body reacts to medications and other stimuli is not very easy. The Kailo technology is very new and we’re still working on understanding completely how it works. That isn’t a unique problem. The way many common drugs work on the body is still unknown. Here are some examples that may surprise you.
The best adhesive pricing happens through subscriptions. You can subscribe and receive Flex, Kailo, and Element adhesives at a 20% discount.
The Kailo adhesive is shaped specifically for the Kailo. It is an easily removable silicone adhesive. It is designed to be repositionable on your skin. It will not stick very well in situations where the wearer is sweating a lot or has very dry/flaky skin. The Kailo adhesive and the Element adhesive are the same and are interchangeable.
The Flex adhesive is shaped specifically for the Flex. It is an easily removable silicone adhesive. It is designed to be repositionable on your skin. It will not stick very well in situations where the wearer is sweating a lot or has very dry/flaky skin. It should be removed carefully from the Flex so as not to tear the white backing of the Flex patch.
The KT Tape is shaped as small strips because it is difficult to remove from the skin and a large surface area is not needed. The Flex adhesive is shaped specifically for that patch. The Kailo and Element patches are the same shape and size and can use any adhesive that is that shape.
An acrylic compound
No.
No, but the roll of KT tape has 30 strips in it.
Some users report using KT Tape adhesives for more than 2 weeks at a time, though we don’t recommend it because the skin underneath it needs to breathe.
Ensure your skin is clean and dry when you apply it. Don’t remove the KT Tape from your skin anticipating that it will be able to stick again.
You can pull it off and scream as it pulls away your hairs with it, or, you can thoroughly rub some baby oil over the top of it and remove it gradually after you have done so.
You can pull and scrape the KT Tape off or apply baby oil over the top of the tape like when you remove it from your skin.
Use KT Tape to hold the edges down. Each strip can be placed partially on the patch and on the skin.
Remove the backer from a strip of KT Tape you have taken off the roll. Stick one side on the patch, stick the other side to your skin.
If you only put the KT Tape adhesives on the ends of the patches while you wear them, the patch might bend out and away from your body, reducing its ability to relieve your pain. KT Tape leaves residue on the patches and takes some effort to get it off. KT Tape may tear The Flex patch material so we recommend only using it on The Kailo and The Element.
You are able to wear a patch secured by KT Tape without it falling off and without the patch pulling away from your skin.
If it no longer sticks.
Only plan on applying it one time. After one use, each strip loses its stickiness.
You can get the KT Tape adhesive wet after applying it. Try not to get it wet before or during application.
No.
Some people have allergies to Acrylics. Also, the KT Tape can be strong enough that some sensitive skin can reactly poorly when it is removed. KT Tape will also tear hair out.
People who want to keep the hair that is in the location where the KT Tape would be applied. People with Acrylic allergies.
No. You are free to use any other type of adhesive that works well for you and doesn’t damage the patches.
The Flex adhesive is two sided. The side that attaches to the Flex patch is stronger and is an acrylic based adhesive. The side that attaches to the skin is silicone based and is designed for multiple uses.
No.
Yes. When you keep the acrylic side of the adhesive attached to the patch and remove the silicone side from your skin, you are able to re-attach the patch to your skin at a later time. If you keep the silicone adhesive clean and protected when it isn’t on your skin, you should be able to use it more than once. You can also gently wash it with soap and water and let it air dry to give it more life after a few uses. You can protect the silicone side of the adhesive by replacing the clear protective layer that you removed in order to use it the first time.
The life of the Flex adhesive depends on the skin and behavior of the user. Adhesives last longer when the skin is cleaned and dried before initial application. Adhesives tend to fall off faster if they are picked and pulled at or if they are exposed to lots of sweat. Because the Flex is the most flexible and pliable patch, the Flex adhesives last longer than Kailo adhesives or Element adhesives. The range of possible use is anywhere from 1 to 7 days for one adhesive.
Make sure your skin is clean and dry at the time of the first application. Make sure you have found a good placement for the Flex patch on your body before applying the adhesive to the patch. The adhesive works better if it is applied to your skin only once. Do your best to keep the edges from getting dirty or lifted up while you are wearing it.
The silicone adhesive was designed for easy removal. The adhesive is more difficult to remove from the patch, so, pull the patch off your body, then remove the adhesive from the patch.
The Flex adhesive was designed so that one corner of the Flex patch remains uncovered by the adhesive after the adhesive is applied. When removing the adhesive, find the uncovered corner and hold it between your thumb and finger of one hand. With the thumb of your other hand, roll the pad of your thumb from the uncovered section of the back of the Flex patch over the edge of the adhesive. That motion will lift up the edge of the adhesive. You can continue rolling the adhesive down, or, you can grab the lifted up adhesive edge between your thumb and forefinger and pull it off the Flex patch. It should come off all in one piece.
Scroll to the bottom of the page at this link to find a video showing how to apply an adhesive CLICK HERE
Make sure that the Flex patch is clean of debris when you put on the Flex adhesive or else it might not stick right. Make sure your skin is clean and dry when applying the Flex adhesive to your skin or it won’t last as long. Make sure you know where you want to place your Flex patch before you put the Flex adhesive on the patch so that you don’t have to pull off and re-stick the patch to your body multiple times. Don’t take both front and back protective layers off of the adhesive before applying the adhesive to the patch. There is a cut in the protective paper layer on the adhesive so that you can apply it to the patch one side at a time. Don’t pick at the adhesive while it is on your skin. That will cause it to lose adhesion. Be careful not to lose your patch if you are going to get wet or sweaty.
The Flex adhesive should keep the Flex attached to your skin for anywhere from 1 to 7 days.
It doesn’t adhere to your skin.
Yes. You can get it wet while you are wearing it (Although doing so reduces its adhesion somewhat). Also, if you wash it gently with soap and water and let it dry, it helps regain some functionality.
No.
Individuals who wear the adhesives repeatedly for many days can cause their skin to form a rash. Individuals who are allergic to silicone should not wear the Flex adhesives.
Anyone allergic to silicone or acrylic.
No. You can use any adhesive you like that doesn’t damage the patch.
The Kailo/Element adhesive is two sided. The side that attaches to the patch is stronger and is an acrylic based adhesive. The side that attaches to the skin is silicone based and is designed for multiple uses.
No.
Yes. When you keep the acrylic side of the adhesive attached to the patch and remove the silicone side from your skin, you are able to re-attach the patch to your skin at a later time. If you keep the silicone adhesive clean and protected when it isn’t on your skin, you should be able to use it more than once. You can also gently wash it with soap and water and let it air dry to give it more life after a few uses. You can protect the silicone side of the adhesive by replacing the clear protective layer that you removed in order to use it the first time.
The life of the Kailo/Element adhesive depends on the skin and behavior of the user. Adhesives last longer when the skin is cleaned and dried before initial application. Adhesives tend to fall off faster if they are picked and pulled at or if they are exposed to lots of sweat. Because the Kailo and Element patches are fairly rigid and they want to return to their flat shape, they will pull against the adhesive when they are wrapped around small radiuses (like wrists or ankles). In these circumstances, it is best to also use KT Tape or another method that keeps the patch attached to the skin. The range of possible use is anywhere from 1 to 7 days for one adhesive.
Make sure your skin is clean and dry at the time of the first application. Make sure you have found a good placement for your patch on your body before applying the adhesive to the patch. The adhesive works better if it is applied to your skin only once. Do your best to keep the edges from getting dirty or lifted up while you are wearing it.
The silicone adhesive was designed for easy removal. The adhesive is more difficult to remove from the patch, so, pull the patch off your body, then remove the adhesive from the patch.
Lay the patch flat on a smooth surface with the adhesive facing up. Using the pad of your forefinger, rub your finger from the outer corner of the patch toward the middle of the patch, making sure to start on the very edge of the patch. That motion should cause the adhesive to roll away from the edge of the patch. Once the adhesive has started to roll away from the patch edge, you can continue to roll it, or, you can grab the lifted up corner of the adhesive between your thumb and forefinger and pull it off of the patch in one motion. It should stick together so you can pull it off all at once.
Scroll to the bottom of the page at this link to find a video showing how to apply an adhesive CLICK HERE
Make sure that the patch is clean of debris when you put on the adhesive or else it might not stick right. Make sure your skin is clean and dry when applying the adhesive to your skin or it won’t last as long. Make sure you know where you want to place your patch before you put the adhesive on the patch so that you don’t have to pull off and re-stick the patch to your body multiple times. Don’t take both front and back protective layers off of the adhesive before applying the adhesive to the patch. There is a cut in the protective paper layer on the adhesive so that you can apply it to the patch one side at a time. Don’t pick at the adhesive while it is on your skin. That will cause it to lose adhesion. Be careful not to lose your patch if you are going to get wet or sweaty.
The adhesive should keep the patch attached to your skin for anywhere from 1 to 7 days.
It doesn’t adhere to your skin.
Yes. You can get it wet while you are wearing it (Although doing so reduces its adhesion somewhat). Also, if you wash it gently with soap and water and let it dry, it helps regain some functionality.
No.
Individuals who wear the adhesives repeatedly for many days can cause their skin to form a rash. Individuals who are allergic to silicone should not wear the adhesives.
Anyone allergic to silicone or acrylic.
No. You can use any adhesive you like that doesn’t damage the patch.
These adhesives are double-sided adhesives that are the exact shape and size as our Kailo and Element pain relief patches. It is important to buy the correct adhesive for the correct patch, so it fits properly.
You may use the extra-strength adhesive with the original Kailo or Element Pain Patches. It is important to buy the correct adhesive for the correct patch, so it fits properly. The adhesives are very effective at holding your Kailo or Element patch on all areas of your body.
These adhesives have an acrylic-based adhesive on both sides that creates a strong bond that can last for days. These adhesives are more effective at holding on our thicker Element pain relief patch.
No.
You need only one adhesive at a time to hold your patch in place.
The adhesives are NOT repositionable. Please find good placement before you adhere the patch to your skin.
These adhesives can last for several days depending on environmental factors and the condition of your skin. We do recommend that you check your skin for sensitivity while wearing them and remove them every 3 days to allow your skin to breathe (less than 3 days if your skin is becoming irritated.)
Prepare the area to which you will be attaching the patch. Skin should be clean and dry and free of lotions or oils. If the area is particularly hairy, shaving could be helpful.
The Extra Strength adhesive needs a specific application process to stick really well to the Element patch. Because the Element patch is soft touch, the adhesive doesn't hold as easily on the Element as it does on the Kailo. However, if you follow this process then the adhesive holds very well:
To ease the removal of this adhesive from your skin, baby or coconut oil may be used.
Lay the Element patch flat on a smooth surface with the adhesive facing up. Using the pad of your forefinger, rub your finger from the outer corner of the Element toward the middle of the Element, making sure to start on the very edge of the patch. That motion should cause the adhesive to roll away from the edge. Once the adhesive has started to roll away from the edge, you can continue to roll it, or, you can grab the lifted up corner of the adhesive between your thumb and forefinger and pull it off of the Element in one motion. It should stick together so you can pull it off all at once.
Once you have found the best placement, follow this step-by-step process to add the adhesive:
If your skin is sensitive, thin, fragile, or hairy, taking off the adhesive can hurt and remove hair. Placing the patch in the wrong spot on your body, will waste and adhesive since they are not repositionable. If you are allergic to acrylics, you will have an allergic reaction to our extra strength adhesive.
The extra strength adhesive should keep the Element or original Kailo attached to your skin for anywhere from 1 to 7 days.
It doesn’t adhere to your skin.
Yes. You can get it wet while you are wearing it (Although doing so reduces its adhesion somewhat). Also, if you wash it gently with soap and water and let it dry, it helps regain some functionality.
No.
Individuals who wear the adhesives repeatedly for many days can cause their skin to form a rash. Individuals who are allergic to silicone should not wear the Extra Strength adhesives.
Anyone allergic to silicone or acrylic. If your skin is thin, fragile or very hairy, this might not be a good adhesive choice for you.
No. You can use any adhesive you like that doesn’t damage the patch.
The Extra Strength adhesive is shaped specifically for the Kailo and Element patches. It is an adhesive that creates a strong bond between your skin and your patch that can hold for days. It is not designed to be removed and repositioned. If your skin is fragile or thin, this adhesive might not be for you. Removing this adhesive from your skin can pull out hair. Using baby oil or coconut oil can loosen the bond when you wish to remove your Kailo/Element patch. Please check your skin every two to three days to make sure that it is not reacting to being covered for long lengths of time.
The cohesive bandage is made of natural rubber latex, this wrap is elastic and self-adherent, meaning it sticks to itself but not to other materials or skin.
It's available in 5-meter rolls that are either 2” wide or 4” wide.
The cohesive bandage is an effective way to hold all three of our patches: The Flex, Kailo, and Element in place.
Cohesive bandage is not reusable, but 5 meters in a roll will allow you to use it for several applications.
The cohesive bandage is gentle on your skin because it will not adhere to your skin.
To remove a cohesive bandage, simply unwrap it.
The Kailo self-adhering cohesive bandage can be used with all three of our pain relief patches: the Flex, the Kailo, and the Element. It is a terrific option for people with frail or sensitive skin or adhesive allergies. It is latex-free, hypoallergenic, and non-irritating. Made of high quality porous fabric and non-woven material, the fabric is soft, light, and breathable. The cohesive tape sticks to itself, will not pull hair, does not require any tape or pins to stay closed. Wrap the tape around your arm, or leg, or torso, and tuck any of our patches under the bandage for a long-lasting hold.
Pain Relief Technologies. We are also know as Kailo Labs.
In Sandy, Utah. Sandy is a suburb of Salt Lake City.
The best way to contact us is by email at support@gokailo.com. You can also reach us between the hours of 9 am and 5 pm via chat on our website. We also have a toll free number where you may leave a voice message 855-438-5245
All three patches, all adhesives, and all packaging are manufactured in Utah.
Yes. We ship to over 130 countries.
We are intent on complying with FDA and FTC regulations. We spend more than $7,000 per year to register with the FDA so they know that we accept and welcome their oversight.
Please spread the word to your friends and family by sharing your experience on social media. You can also sign up to be a loyalty rewards member and earn points towards your future purchases by referring your friends. Here is the link: https://gokailo.com/pages/rewards
Not yet. We hope to make it HSA and FSA eligible.
No. But, our return policy is such that you can buy the patch, try it, return it, and get your money back. At the end of the day, you’ll get the same result: A free try.
We don’t believe that our patches cover up the pain. Most of our customers use our patches to cope with chronic or debilitating pain. Our patches don’t resolve or cover up physical damage. But, they can help take the edge off.
No. We believe that our patches assist the body to communicate clearly with itself to do its own healing.
Ha Ha, LOL, ROFL, etc. Funny you should ask. Could you imagine how difficult it would be to operate this company for 6 years, ship 1 million patches, get all of our amazing customer reviews, maintain good standing with the FDA and FTC, and feel good about ourselves if this were a scam? We’re not that clever. We’re also not that stupid.
The outer body of the Kailo Armband is a compression nylon blend made of 80% Nylon and 20% Spandex. The inner pocket is a dry fit nylon mesh made of 80% polyester and 20% elastane.
No.
The Kailo Armband is available in sizes Small, Medium, and Large. The small is 9 cm wide and has a 20.25 cm circumference from seam to seam. The medium is 9 cm wide and has a 25.40 cm circumference from seam to seam. The large is 9 cm wide and has a 30.45 cm circumference from seam to seam.
Yes.
The Kailo Armband can last a long time and through many wears.
First, find the best placement for pain relief with your patch of choice. Then, slip any of our relief patches into the inside pocket on the Armband, with the Flex and Element, make sure the side with the gold pattern will be facing your skin. Slip the armband onto your arm until the patch rests in the area where you have found relief.
You can wear a patch securely in the place on your arm that provides relief. If you find that the armband is too tight for comfort on your arm or it slips down your arm, then you should take the opportunity for a one-time exchange to a better size for you.
No.
If you purchase an armband that is too small it may cut off some of your circulation. If this happens, please take the one-time opportunity for an exchange for a better size.
People that do not need pain relief in their arms.
No. You are free to use any of our adhesive options or any other type of adhesive that works well for you and doesn’t damage the patches.
Contact Us Within 30 days of purchase. We offer one size exchange for the Armband if needed. Please do not return the packaging.
No. All patches come without adhesives attached. You will need to attach any adhesives used.
The following is a step by step description of what happens when you purchase from our store:
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We’d love the answer to be $0. But, in reality, you face 2 risks (maybe 3)
You’re already in pain. We don’t want to increase your frustration. Please contact us and we’ll help you through the returns process. support@gokailo.com.
Yes. You can watch placement videos HERE. You can contact our customer support team at support@gokailo.com. Or you can schedule a video call with one of our customer service agents HERE
Feel free to use alternative methods of keeping the patch in place like wraps, headbands, hats, your favorite medical tape, etc.
We think our return policy is pretty awesome. Our goal is to help you with your pain. Our company is built around that. . . including our return policy. If you can’t make the patch reduce your pain and have decided that you want your money back. Please contact us. Remember that your original goal was to reduce your pain. We want to try to achieve that goal with you, one last time. Here are the steps:
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If you return back to us the product you purchased within the timing allowed in the return policy, then yes. You will. Be reasonable with us (try to follow the return policy guidelines), and we will be generous with you.
We offer free shipping for all orders of $49 CAD and above within the United States. All subscriptions within the United States also qualify for free shipping.
Please email us at the link below and include your name and order number for questions about a previous purchase. support@gokailo.com
If you have a question that can’t wait, please click the chat bubble at the bottom left hand side of the screen for a live chat agent to get instant answers to your questions.
As a Kailo customer, we want to give you the best assistance possible. Please try our concierge service for the best placement advice.
Concierge service
Your relief from pain is our goal.
Schedule a free 20 minute video call to get the most relief from your patches.
$34.99 – $49 ea
$79 – $119 ea
Best Value for Relief That Lasts a Lifetime.
$249 ea
Copyright © 2023 Kailo Labs LLC. All rights reserved. Kailo™, The K™ Emblem, and The Future of Pain Relief™ are trademarks of Kailo Labs LLC. Kailo is protected by U.S. Patents. Kailo licenses technology from nCAP technologies.
TRUST KAILO
We hope you will be happy with your purchase. If for any reason you are not satisfied, we hope to make it right. Please review our return policy below, select a preferred method of contact and we’ll do our very best to accommodate your return.
Reducing pain is your first priority and it is also ours. We have designed our return policy to promote that.
These are our return policy best practices:
First Step: Contact our customer service team at support@gokailo.com and let them know that you’d like to return your products.
Second Step: Our customer service team member will ask you some questions about your efforts to reduce pain using our patches. Please work with us through this process because we want to give you the best opportunity possible to eliminate your pain. They will ask you:
Third Step: Our customer service team will send you a return authorization form. If you are returning The Element patch and live in the U.S., our customer service team will also provide you a prepaid envelope to return the product.
Fourth Step: Mail your product(s) to the address on the return authorization form within 2 weeks from the time we email you the return authorization form. See the detail below about return policy lengths by product and what should be returned.
Fifth Step: Our returns team will receive your return, compare it to what you purchased, and refund you according to what you returned. Once returned products are received, refunds are issued within 3-5 business days to the credit card that was used to make the purchase.
Return Policy Length: Contact Us Within 30 days
Subscriptions are not eligible for returns
What should be returned:
Return Policy Length: Contact Us Within 90 days
Subscriptions are not eligible for returns
What should be returned:
Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns
What should be returned:
Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns
What should be returned:
Return Policy Length: Contact Us Within 30 Days
Subscriptions are not eligible for returns
What should be returned:
Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns
What should be returned:
Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns
What should be returned:
Return/Exchange Policy Length: Contact Us Within 30 days
What should be returned:
Please email us at the link below and include your name and order number for questions about a previous purchase.
Kailo is far more than just a business for us. If you need to reach us for any reason, please email support@gokailo.com. A live agent can answer questions about our company, our products, placement help for your specific pain, and order-and-return information.